Refund Policy

Viable Outsource Solution or You (the client) can terminate the contract by giving 15 days’ written notice to the other party.

Viable Outsource Solution can also provide a longer notice period for the termination of the contract on the request of the client. We can accommodate such a request provided You also agree to provide a notice period of equal duration.

However, if your employee’s performance has been completely inadequate, we will offer you instant replacement of the employee or refund.

If the employee has worked to a satisfactory level but not to the levels You (the client) or Viable Outsource Solution expects, then we will charge you on a pro-rata basis for the days he/she has worked. We will also refund to You any outstanding amount.

We can also replace the employee You are dissatisfied with and use any outstanding money as credit for the next employee.

All the above measures can only be addressed or taken, if your displeasure is communicated to us at the earliest possible time (preferably within the first week of the employment). If the employee has worked for You for a reasonable period of time and we have not received any communication of dissatisfaction from You, Viable Outsource Solution cannot call into the question the ability of the employee or enforce the measures illustrated above. In such a scenario, the (15 days/1.5 months – whichever notice period has been opted for at the time of the making of first payment) would be required to terminate our services.